GoJoy Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B SaaS platform for travel professionals.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, company name, and password
- Profile Information: Business details, agency information, preferences
- Usage Data: Itineraries created, features used, interaction patterns
- Payment Information: Processed securely by Paddle.com (our Merchant of Record)
- Communications: Support requests, feedback, survey responses
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Analyze usage patterns to improve user experience and product features
- Detect, prevent, and address technical issues and fraud
3. Third-Party Services
We use the following third-party services:
- Paddle.com: Payment processing and subscription management (Merchant of Record)
- Analytics Tools: To understand usage patterns and improve our service
- Cloud Infrastructure: For hosting and data storage
These third parties have access to your information only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.
4. Your Rights (GDPR Compliance)
If you are located in the European Economic Area (EEA), you have the following rights:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing of your personal data
- Right to Restriction: Request restriction of processing
To exercise these rights, contact us at support@gojoy.today.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account cancellation, we retain your data for 30 days before permanent deletion. We may retain certain information as required by law or for legitimate business purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking
We use cookies and similar tracking technologies to collect usage information and improve our services. You can control cookie preferences through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our website.
9. Contact Us
For questions about this Privacy Policy or our data practices, contact us at:
Email: support@gojoy.today